You’ve got that nagging feeling again. The latest release went live, it seemed solid in testing, and yet… users are complaining. Again. Crashes, glitches, odd behaviour you just didn’t expect. And the problem? It’s not happening on every device – just some.
You’ve just pushed a solid update. Everything’s passed. And then someone in the team says, “Has anyone checked this on the Pixel Fold?”. Or the Galaxy Flip. Or the new iOS beta. Or a smartwatch.
If your travel app gives someone the wrong information – a late arrival, a missed connection, a broken journey – it doesn’t just frustrate them. It knocks confidence in your brand. And it only takes one bad experience for that user to start looking elsewhere.
When IMS’ mobile apps started failing, the cracks weren’t just technical. Crash rates were rising. Bugs were going unresolved. Clients were losing faith. They needed to act quickly, but a full rebuild just wasn’t realistic.
Musi was a well-loved music app with over 66 million downloads. It didn’t host pirated files or shady links, it simply let users stream audio from YouTube videos through a clean, ad-supported interface. By all appearances, it was above board. But that didn’t stop Apple removing it from their store, without a single warning.
The app’s parent company, DO Global, had been running ad-clicking scripts behind the interface. These scripts were generating revenue by tapping ads without the users’ permission. The developers said they didn’t know it was happening.